At Chase Insurance Broker, it is important for us to know about any problems you experience. We are committed to addressing your concerns and complaints promptly, efficiently, and professionally. In order for us to resolve your concerns and complaints, please follow the escalation process outlined below. For faster service, please have the following information available before you begin:

1. Your Policy Number and / or claim number
2. The name(s) of any employees you have spoken to
3. The details of your concern